Privacy Policy for Total Health Physio


At Total Health Physio, we are committed to protecting the privacy and security of our clients and website visitors. We collect and manage user data according to the following Privacy Policy, in alignment with the Australian Privacy Principles and the Privacy Act 1988 (Cth).


Data Collected

We collect information that is provided to us directly. This may occur when you engage with our services, such as when you create an account, subscribe to our newsletter, participate in interactive features, complete a form, seek customer support, or communicate with us in any way. The types of information we may collect include your name, email address, postal address, payment information, and other contact or identifying details you choose to share.


We also collect anonymous data from every visitor of our website to monitor traffic and address any technical issues. This includes information like web requests, data sent in response to such requests, IP address, browser type, browser language, and timestamp for the request.


Technologies such as cookies, which are small data files stored on your device, are used to enhance our services and your experience, monitor the popularity of our service areas and features, and track visits. We may also use web beacons or tracking pixels to count visits and understand usage and campaign effectiveness.


Use of the Data

Your personal information is used solely to provide you with Total Health Physio services or to communicate with you about our services or website.


We use industry-standard safeguards to protect against unauthorised access to the data we store, including your personal information.


Your personal information is not shared without your consent, except in the following circumstances:


– To fulfil a request made by you

– Where we believe it is necessary to enforce our legal agreements, comply with the law, or respond to legal process

– To detect, prevent, or address fraud, security, or technical issues

– To protect our property, legal rights, or that of others


Sharing of Data

We do not share your personal information with third parties except in the form of aggregated, anonymized data that may be used to improve our services.


Third parties may be engaged to provide analytics services. These third parties may collect information about your use of our services and other websites through cookies, web beacons, and other technologies to compile data about IP addresses, web browsers, pages viewed, time spent on pages, links clicked, and conversion information.


Social buttons from services like Twitter, Google+, LinkedIn, and Facebook may be present on our site. Interactions with these services are optional and we are not responsible for the privacy practices of these third parties. You are responsible for reading and understanding their privacy policies.


Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.


Please refer to our Cookie Policy for more information.


Cookies and Pixels

At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.


Opt-Out, Communication Preferences

You have control over your communication preferences and may opt-out or modify them at any time. Please specify your preferences accordingly.



We take reasonable steps to secure personally identifiable information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is entirely secure or error-free. Particularly, emails sent to or from our website may not be secure.


Changes to the Privacy Policy

We may update this Privacy Policy periodically. The use of collected information is subject to the Privacy Policy in effect at the time such information is used.


Should we make significant changes in the collection or use of information, we will inform you by an announcement on our website or via email.


This policy is effective as of 23rd November 2023.


For any questions or concerns regarding our privacy policy, please contact us at 1800 847 847 or