NDIS Registered Provider

Total Health Physio is a registered NDIS provider of at-home Physiotherapy, Occupational Therapy, Exercise Physiology & Personal Training in Melbourne.

Under the NDIS, we specifically help with:

  • Functional Capacity Assessments
  • NDIS Request Forms
  • Mobile & Managed Services
  • Home Modifications

Our foundations began in Aged Care, but we are registered providers of the NDIS as we feel that aged care and the NDIS are synonymous with our core values of trust, compassion & care.

Mobile NDIS Clinicians in Melbourne

Our NDIS Services

  • Assistive Technology

    Under the NDIS, there is access to highly beneficial Assistive Technology (commonly referred to as assistive equipment) to help participants reach their ultimate health and wellbeing goals, as well as live a more independent life.

    We work with participants to obtain and assess AT, such as:

    • Gait aids
    • Electric wheelchairs
    • Manual wheelchairs
    • Bathroom aids
    • Kitchen aids
    • Beds

    We are capable of detailed AT request forms, which involves comparing multiple variations of the AT (i.e. comparing five different gait aid models).

    Learn more about Assistive Technology under the NDIS.

  • Occupational Therapy

    Our Occupational Therapists work with participants to improve their home environment to make life safer and enhance independence.

    We help with:

    • Equipment prescription
    • Assessments, equipment trials & documentation for Assistive Technology Requests
    • Small changes to the environment (i.e. moving rugs, decluttering)
    • Improving access (i.e. handrails, ramps)
    • Planning, management and quotes for home modifications

    Our OTs possess a minimum of Bachelor of Occupational Therapy.

  • Physiotherapy

    We visit participants in the comfort of their own home or residential facility for their Physiotherapy sessions.

    We partner with participants to create individualised home therapy programs and work on:

    • Addressing risks (i.e. falls prevention)
    • Addressing deficiencies highlighted from our initial assessment
    • Balance
    • Managing and reducing chronic pain
    • Strength & rehabilitation
    • Mobility
    • Conduct re-assessments against outcome measures

    Our Physiotherapists are all graduates of Physiotherapy and registered with the APA and AHPRA.

  • Specialist Disability Accommodation (SDA)

    SDA refers to housing for people with very high support needs and/or extreme functional impairment.

    SDA is the physical residence and modifications and/or equipment that have been implemented. Examples include:

    • Emergency communication devices
    • Backup power systems
    • Doorways accessible by wheelchair
    • Specialised heating/cooling assistive technology
    • Doorways, blinds and windows that can be controlled by automation
    • Modified bathrooms, kitchens, seating and appliances
  • Supported Independent Living (SIL)

    The term SIL is referred to when someone is being supported to live as independently as possible.

    Our Physios and OTs help improve:

    • Physical capacity
    • Cognitive skills
    • Daily tasks and processes

    We help NDIS participants obtain SIL funding from the NDIA for healthcare that will allow them to live independently at their residence.

    The NDIS opens up more opportunities for participants to live a rewarding life in ways that may not have previously been accessible.

Our NDIS process

  • Step 1 - Enquiry

    If the participant is self-funded, they can contact us directly via email, phone or through our website to organise an appointment. If the participant is agency-funded, they can contact their support coordinator and suggest Total Health Physio as their preferred provider, so the support coordinator can contact us directly.

    If the participant is self-funded, prior to the initial assessment, we may perform a pre-home visit risk-assessment over the phone.

    We will then organise a suitable day and time to meet the participant and complete a detailed initial assessment.

  • Step 2 - Initial Assessment

    At the initial assessment, we’ll set goals, and provide our patients with a participant handbook. This handbook outlines our policies, procedures, how we operate and our values, along with patient rights, and how we can work together to achieve goals and best outcomes.

    Every patient that we see, we believe that we can make a difference to their quality of life and well being. Our passionate staff are dedicated to helping individuals with a disability set realistic goals and adopting a holistic team-oriented approach to patient care in order to achieve these goals.

    We will submit all necessary documentation to the NDIS, NDIA or support coordinator. We will produce a formalised NDIS service agreement with the participant that needs to be signed by both parties.

  • Step 3 - What we'll do together

    We work on improving the areas highlighted in our initial assessment. This is usually regular one-to-one Physiotherapy sessions or our OTs returning for equipment trials and adaptive processes.


    We also provide exercise handouts to our patients to complete in their own time. These may be performed individually, or with a carer, friend or family member.


  • Step 4 - Ongoing services

    In the event the participant is required to move properties, or conclude services with us, we help with the transition in either circumstance.



  • What types of participants do you primarily work with?

    In relation to the NDIS, Total Health Physio works with people aged 18 years and over with a disability. Particularly middle-aged adults and older adults.

    Once patients are over 65, they usually transition from an NDIS scheme to the “My Aged Care” space. Total Health Physio also operates in the Aged Care sector.

  • How long do I have to wait for my first appointment?

    Once you’ve submitted your referral, you’ll hear from Total Health Physio within 24 hours.

    From there, your first appointment will be within a week. The first session takes approximately one hour. You can contact us through our referrals or contact pages to start the process.

  • How do I monitor my progress?

    We may complete a reassessment of your progress in a month, and then again in three months. We always make sure we’re on track to achieve your desired goals and outcomes.

    Total Health Physio are very goal specific, with goal-oriented assessments and achievements.

  • How much does it cost?

    We’re guided by the price recommendations of the NDIS. We currently charge at the maximum rate.

    Participants and coordinators can enquire with multiple NDIS providers to ascertain price variations, that way, people can select a healthcare provider that is economically viable.

    This is a variable situation and we can make long term costs clear (as well as funding) over the phone, or during an initial assessment.

  • What happens if I wish to change providers?

    We’ll have a meeting to discuss feedback, as transparency and honesty is very important to us.

    We will listen to you as we want what’s best for our patients. In return, we hope you’ll provide us with feedback and what we could have done better. If handover is necessary, we will assist you in doing so by forwarding respective documentation and communicating with the new provider appropriately.

  • I don’t speak English - can you still help?

    Ideally, if you have an interpreter or have a family member who can attend the session, this will be beneficial. We will always do our utmost best to help each individual, but a language barrier might put pressure on understanding and achieving your goals and outcomes.

    The NDIS can also provide an interpreter, but this may take some time to organise, so should be organised as soon as possible.

  • What bodies and standards must Total Health Physio remain compliant with?

    We are a verified registered provider of the NDIS, which means we go through an audit process every three years to maintain compliance.

    All of our Physiotherapists are registered with the Australian Physiotherapy Association and AHPRA. Our Occupational Therapists are also registered with AHPRA.

  • Do I need a referral from a GP to enquire about this?

    No, you are fine to make contact privately using our referral or contact form.

  • Where do NDIS services take place?

    NDIS participants usually request our Physiotherapy and Occupational Therapy services to assist them with rehabilitation and mobility.

    These services primarily take place at the participant’s residence to address home independence, however, when we establish goals relating to participating in activities outside their residence, we may support the patient and do functional assessments in the community.

    NDIS services can take place in:

    • Private residences
    • Aged care facilities
    • In the public
    • Specialist Disability Accommodation
    • Supported Independent Living arrangements
    • Retirement villages, and
    • Transitional care facilities
  • How does Total Health Physio ensure a high level of healthcare?

    High level of health care is important to us, so we continuously educate ourselves on the NDIS standards and frameworks. We’re members of the NDIS specific service PROVIDERplus and Clickability, which are systems to help the public identify high quality, compliant NDIS providers.

    Our Values

    • Trust
    • Compassion
    • Care

    A perfect outcome for being engaged with our NDIS service is to help people access healthcare they’ve previously never had. And most importantly, to make a difference to the individual, to improve the quality of life and enable participants to live their best life.

    Contact Total Health Physio today to access Physiotherapists and OTs who perform their clinical roles with trust, compassion and care.

  • What is Total Health Physios role in the NDIS?

    Our Role as an NDIS Registered Provider

    For readers who are unfamiliar, the National Disability Insurance Scheme (NDIS) is a national scheme providing funding for various healthcare interventions for individuals with a disability under 65 years of age.

    In July 2019, the NDIS completed its rollout in Victoria, and Total Health Physio is proud to be NDIS registered.

    We primarily partner with NDIS participants (self-funded, self-managed, NDIA managed or agency managed) and support coordinators.

    We are proficient with NDIS/NDIA reports, request forms and assisting NDIS participants to access funding for therapy, home modifications, assistive equipment and accommodation changes.

    The NDIS is very calculated when reviewing requests for funding, and we are experienced in managing the feedback from the NDIS and the participants themselves.